Our shipping and processing charges are intended to compensate for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post or a courier. Charges are calculated based on the size and weight of each product. You can choose your shipping method after you enter the destination country & post code.
Goods are shipped from near Werribee, Victoria. You can expect us to ship your order within 2 business days of receiving it in most cases. You will receive an email from us when we ship your order. Items that are marked as ‘pre-order’ or ‘back-order’ will be shipped when stock is received into our warehouse. Orders containing pre-order or back-order items will be delivered in one shipment when the item is available.
Your order will be delivered through Australia Post or a courier service. We endeavour to book the same carrier that you choose in your checkout, however occasionally we need to ship with Australia Post if you choose a courier, or visa versa. On occasions like this, we will always choose an equivalent or faster delivery time. The delivery time to your destination will vary according to your postcode.
Please allow extra time for post deliveries at peak times e.g. Christmas and Easter. Slide Star does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply).
International shipping is not eligible for free shipping coupons. Standard delivery for International orders is by Australia Post “Express Post International” or “Pack and Track International”.
We also have a shipping option for “International Courier Delivery – We will calculate your shipping and contact you with the delivery quote. If you would like a quote before you order send us an email at firstname.lastname@example.org“. When choosing this option you acknowledge that your order is not complete until the additional shipping charges have been paid by you. Slide Star will refund any payments you have made if the quoted shipping cost is more than you wish to pay.
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. Slide Star has no control over customs policies and charges, which can vary from country to country.
For further information, we recommend you contact your local customs office. To check import duties and taxes for your country you can also visit the Duty Calculator website.
If you enter a Victorian post code when checking out, you should have the option to choose “Local Pickup” as your shipping method. Pickup is from a residential address near Werribee. When your order is completed, we will contact you with the address & to arrange a collection time which suits both parties.